Resorts and property managers are really starting to figure out how to use mobile applications and next generation devices to enhance their customer experience and ultimately drive sales. From Las Vegas Casinos to snowy mountain resorts, today's most innovative technology is helping boost business and increase visitor loyalty.
JH Tapped, for example, is a popular custom application for Jackson Hole, a mountain resort in Wyoming. Using GPS technology, app users always know where they and their friends are located on the trail map. With quick and easy access to trail information, ski lift status, and weather reports, the application helps visitors enjoy a stress free, completely informed experience.
The Luxor in Las Vegas uses its mobile app to help guests book rooms, navigate around the property (using GPS technology), and buy tickets to shows at the resort. With over 2000 downloads per week, the application gives Luxor a greater opportunity to interact with guests one-on-one.
However, connecting with present and future visitors is just one way to use this technology. Internally, a custom app can help keep employees connected and informed about work schedules, operating manuals, emergency procedures, special events and more.
Of course, we're talking about more than just mobile applications. Property managers and resorts are also learning to effectively harness the power of social networks. Many hotels now offer room-booking technology on their Facebook pages. According to some, the conversion rate (the percentage of people who actually book) is higher for Facebook than it is for TripAdvisor and other travel review sites.
Right now, nearly 13% of social network users use social network sites to shop for travel, and we think that's only likely to go up in the future. But Facebook and other social networks are, primarily, great tools for engaging with guests and developing the kind of relationships that result in long-term loyalty.
Interested in connecting with your guests, employees and prospects in new ways? We'd love to discuss how today's technology can help your business boost sales and loyalty.
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